Online reputation can be difficult to manage. Today, with so many consumers posting, reading, and sharing online reviews of local businesses on sites like Yelp, TripAdvisor, Google, and Foursquare, it is critical for every business owner to actively manage and monitor online reviews, which are a major factor in shaping reputation. So what should you do when you get a bad online review? How should you respond when your reputation is on the line? Here are some tips to help you handle the situation.
Have you ever found yourself at the dinner table with your family totally overwhelmed by conversations about social media? As you sit there nodding as if you understand, your children - who may not even be in their teens yet - chat back and forth about hashtags and likes and statuses. What does it all mean?