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Chatbots have been increasing in popularity over the last few years. A chatbot is a computer program that can responsively interact with people. Simply put, it is a conversation robot. While some chatbots can only reply to basic questions or word-for-word requests, others are more advanced and can understand variations of a request. Here are some of the benefits of using chatbots for your business.

1. Personalized Experience

When a potential customer interacts with a chatbot, they get to interact with someone who knows them by name. The chatbot will integrate with social media, gathering data about everyone with whom they interact. It can offer personalized shopping advice based on a user’s purchase history and preferences. When a user interacts with a chatbot, they can receive suggestions and offers that are unique to their needs and wants.

The holiday season is a busy time for any company, and more specifically, their marketing team. During the holidays, shoppers are on the hunt for that perfect gift to give to a loved one— due to this never-ending hunt, marketer care presented with a select opportunity to reel in more sales.

Before we know it, the holiday season will be in full swing. Whether your business sells knee-high socks or ski equipment, the holidays are a great time to increase exposure, web traffic and revenue. A great way to set yourself up for holiday success is by getting ahead on your holiday marketing strategy Don’t get behind like most businesses (and shoppers for that matter!) by waiting until the last minute.

So, what do you think your company will do this holiday season when it comes to your marketing? ’Tis the season to be inspired! Get out there and breathe new life into your marketing campaigns by taking a different direction this year. Interested in the recent trends in eCommerce holiday shopping? Get your campaign prepared by taking a quick look at this infographic by Cybba.com. 

Besides providing a convenient location for all the information surrounding your business, websites can establish company credibility and foster brand trust. With the explosive growth of online practices, it has become crucial for businesses to expand beyond a simple “brochure” site.   Business sites are often designed to support a product or service, generate sales leads, provide information for customers, media or press, and increase brand awareness. When websites fail to achieve any of those goals, many business owners decide to opt for a website redesign. So, what factors affect the cost of a website redesign project.

Social media is an important part of your business’s marketing strategy. With over 600 million monthly users, Instagram has become a wildly popular social media outlet. Therefore, if your business is not utilizing Instagram as part of its digital marketing strategy, you’re missing out on a large portion of the population. Here are some tips to use Instagram to promote your business.

When your business receives a negative review, it can be very stressful. Unfortunately, negative reviews are inevitable. If your business has received a negative review, don’t panic. Instead, take the following steps to ensure that it’s handled appropriately to maintain a positive public image for your company. 

Always Respond

One of the most important things to remember when receiving a negative review is to always respond. You should never ignore a negative review, as it will give the appearance that you don’t care about your customers or their feelings. It’s important to make every customer feel heard and cared about. When you respond to a negative review, you reinforce the idea that your company cares about its customers.

Facebook is an important part of your company’s digital marketing strategy. It’s a great way to promote your brand and spread awareness about your company. However, if your page doesn’t have enough likes, it won’t be useful to your company to spread ideas. Here are some ways to get more likes on your company’s Facebook page.

1. Optimize Your Page Info

The first few things that people see when looking at your Facebook page are your profile picture, cover photo, and a short description. Therefore, it’s important to brand yourself well with these components, making sure that each piece is descriptive and engaging. Be sure to fill out all of the subcategories in the information section, including details such as your business hours, address, phone number, website url, and any other useful information. Filling out as much information as possible will improve your search rankings both within Facebook and on Google.

2. Post Engaging Content

In this day and age, your website is one of the most important aspects of the success of your business. If your website was built a long time ago, it might not yield the same results that a newer, more modern website will. If you're looking for better results from your website, you might consider a redesign. Here are some reasons that a redesign is a good idea for your company's website.

You're Not Being Found on Google

SEO-friendly content is a great way to improve your website's search rankings, but if the structure of your website isn't SEO-friendly, your content won't help. If your website does not rank well on Google for your target keywords, it might be time to consider a redesign to provide your site with a structure that Google will approve of.

Pinterest is becoming an increasingly popular social network. With over 150 million users, content on Pinterest can reach a large audience all over the world. Based around attractive pictures, it’s an ideal network for any sort of lifestyle brands. However, with the proper strategy, many different types of businesses can benefit from Pinterest. Here are some tips for using Pinterest to promote your business.

Your Facebook page can be a useful tool to promote your business. However, if your page does not receive engagement, it will not benefit your business. It’s essential to the success of your Facebook page to craft posts that will encourage as much engagement as possible. Here are some tips to help improve the engagement on your Facebook posts.

Live streaming is a fairly new outlet to promote your brand. Facebook and Instagram both have live streaming platforms, while apps such as Periscope and Blab are solely built on live streaming. The addition of live streaming to Facebook and Instagram has greatly increased the popularity of this tool. Here are some of the potential uses for live streaming for your business and the best practices for using it.